From subscriptions to search, checkout to cloud, we’ve helped Vivactive evolve from functional to formidable.
Vivactive isn’t your average eCommerce brand. They operate in a sensitive, often overlooked space, but do it with clarity, dignity, and digital smarts. As part of the Vivactive Group (alongside Incontinence Choice and AgeUK), they serve thousands of customers every day who rely on consistent service, reliable delivery, and a checkout that just works.
We’ve supported Vivactive as their retained eCommerce partner, optimising every touchpoint of their Adobe Commerce platform. From custom-built subscriptions and smarter search to cloud migration and French market expansion, this is a Level 5 partnership built on trust, care, and continual iteration.
Sector
B2C
Health & Personal Care
Platform
Adobe Commerce (multi-site, cloud-hosted)
The Highlights
Built a bespoke subscription engine with real-world flexibility
Migrated to Adobe Commerce Cloud for improved performance
Rolled out Yotpo reviews to boost trust and retention
Delivered a fully localised French storefront
Integrated Klevu to improve search and product discovery
Overhauled the account area for easier order management
Enabled micro-donations at checkout with Pennies
Provided continuous support across Vivactive, Incontinence Choice and AgeUK brands
The Impact
We helped Vivactive expand their eCommerce platform to match the ambition of their brand, balancing operational reliability with meaningful digital enhancements.
From infrastructure to interface, this has been a journey of strategic iteration, smart tooling, and customer-centric decisions.
Because sometimes the best eCommerce is the one that just works seamlessly.
