Privacy Policy

How we collect, use and protect your information

Last updated: June 2026

We take your privacy seriously.

We believe good relationships are built on trust, and that includes being clear about how we collect, use and protect your personal information.

This Privacy Policy explains what information we collect, why we collect it, and the choices available to you.

We believe good relationships are built on trust, and that includes being clear about how we collect, use and protect your personal information.

This Privacy Policy explains what information we collect, why we collect it, and the choices available to you.

GENE Commerce

Who we are

GENE Commerce Ltd is an eCommerce agency specialising in Adobe Commerce, Magento and digital transformation.

For the purposes of data protection law, GENE Commerce Ltd is the data controller responsible for the personal information collected through this website.

If you have any questions about this policy or how we handle your information, please contact us by email at [email protected]

GENE Commerce Ltd is an eCommerce agency specialising in Adobe Commerce, Magento and digital transformation.

For the purposes of data protection law, GENE Commerce Ltd is the data controller responsible for the personal information collected through this website.

If you have any questions about this policy or how we handle your information, please contact us by email at [email protected]

Email GENE

Information We Collect

Depending on how you interact with us, we may collect:

Your name and job title

Company information

Email address and telephone number

Information you provide when completing forms on our website

Information submitted when downloading resources, registering for events or requesting information

Details about your preferences and interests

Website usage information collected through cookies and analytics tools

Any information you choose to share with us

How We Use Your Information

We use personal information to:

Respond to enquiries and provide our services

Deliver resources, events and content you have requested

Improve our website, products and services

Understand how visitors use our website

Carry out research and gather feedback

Send marketing communications where you have consented to receive them or where we have a legitimate interest in doing so

Meet our legal and regulatory obligations

We only use personal information where we have a lawful basis to do so under UK data protection legislation.

Behind The Scenes

Cookies and Analytics

Like most websites, we use cookies and similar technologies to improve your experience and understand how our website is used.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings or through our cookie preferences tool.

Like most websites, we use cookies and similar technologies to improve your experience and understand how our website is used.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings or through our cookie preferences tool.

Cookies help us:

Understand website traffic and visitor behaviour

Improve site performance and usability

Measure the effectiveness of our marketing activities

Deliver a better experience for visitors

Trusted Partners

Sharing Information

We do not sell or rent your personal information.

However, we may share information with trusted third parties who help us operate our website, deliver services or communicate with customers.

Any third parties we work with are required to handle personal information securely and only process it on our instructions.

We may also disclose information where required by law.

We do not sell or rent your personal information.

However, we may share information with trusted third parties who help us operate our website, deliver services or communicate with customers.

Any third parties we work with are required to handle personal information securely and only process it on our instructions.

We may also disclose information where required by law.

We may share information with:

Website hosting providers

CRM and marketing platforms

Analytics providers

Event and webinar platforms

Professional advisers and service providers

Keeping Things Secure

Protecting information is important to us

We maintain appropriate technical and organisational safeguards designed to protect personal data from unauthorised access, misuse, loss or disclosure.While no method of transmission over the internet can be guaranteed to be completely secure, we continually review our processes and controls to maintain high standards of security.

Only As Long As Needed

How Long We Keep Information

Our website may contain links to third-party websites.

Once you leave the GENE website, we have no control over how those websites collect or use information. We recommend reviewing the privacy policies of any websites you visit.

Beyond GENE

Links to Other Websites

Our website may contain links to third-party websites.

Once you leave the GENE website, we have no control over how those websites collect or use information. We recommend reviewing the privacy policies of any websites you visit.

Keeping Things Current

Changes to This Policy

From time to time, we may update this Privacy Policy to reflect changes in legislation, technology or the way we operate.

Any changes will be published on this page, and the latest version will always apply.

Stay In Touch

Marketing Communications

From time to time, we may send emails containing industry insights, event invitations, updates and information about our products and services.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

From time to time, we may send emails containing industry insights, event invitations, updates and information about our products and services.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

You're In Control

Your Rights

You should always have transparency and control over how your personal information is used. Under UK data protection law, you have a number of rights relating to the information we hold about you and how it is processed.

Most requests are free of charge, and we will always aim to respond promptly and in accordance with applicable data protection legislation.

If you would like to exercise any of these rights, or simply have a question about how your information is handled, please contact us at [email protected]

Most requests are free of charge, and we will always aim to respond promptly and in accordance with applicable data protection legislation.

If you would like to exercise any of these rights, or simply have a question about how your information is handled, please contact us at [email protected]