Complete Platform Management

We handle the technology so you can focus on the growth

Complete Platform Management

The agency support model is broken. We fixed it.

Traditional support models for Adobe Commerce and Magento are built around the agency, not the client. Many agencies offer ongoing maintenance, but our Platform Mangement is genuinely different, covering everything from day-to-day BAU through to complex edge cases, and everything in between.

Within a single monthly fee, tailored to your needs, we take care of the essentials while giving you access to a depth of Adobe Commerce expertise you simply won’t find elsewhere.

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Our approach

Traditional Support Model

Buying blocks of hours limits flexibility, discourages proactive support, and prioritises cost management over operational efficiency and business growth.

Reactive by design

Discourages proactivity

Impedes progress

Operationally inefficient

Diverts focus

Unpredictable costs

Discourages collaboration

GENE Platform Mangagement

Our unlimited model ensures flexibility, encourages proactive maintenance, and focuses on delivering a stable and secure platform you can rely on.

Proactivity baked in

Encourages value delivery

Predictable costs

Streamlines upgrades

Focus on growth

Scalable

Enhances collaboration

What's Included

Everything your eCommerce platform needs.
All in one place.

Everything your eCommerce platform needs. All in one place.

Unlimited Support

Always-on cover with no ticket limits, hourly caps or hidden fees

24×7 Site Monitoring

Visibility on performance, around the clock

Adobe Upgrades & Patches

Automatically applied within your agreement

P1 - P4 Issues Resolution

Issue resolution defined by agreed SLA

Near-Zero Downtime Deployments

Releases with minimal disruption

Security Scanning

Regular security scanning with Sansec

Module Updates

Unlimited support covers all module updates

Dedicated Support Analyst

Your main point of contact & triage

Proactive Optimisation

Seeking performance and application improvements

Comprehensive automated and manual testing before every release

ISO 27001 Incident Response

Certified breach management framework

Automated testing suite

A custom built test suite to ensure testing efficiency across environments

Unlimited Support

Always-on cover with no ticket limits, hourly caps or hidden fees

24×7 Site Monitoring

Visibility on performance, around the clock

Adobe Upgrades & Patches

Automatically applied within your agreement

P1 - P4 Issues Resolution

Issue resolution defined by agreed SLA

Near-Zero Downtime Deployments

Releases with minimal disruption

Security Scanning

Regular security scanning with Sansec

Module Updates

Unlimited support covers all module updates

Dedicated Support Analyst

Your main point of contact & triage

Proactive Optimisation

Seeking performance and application improvements

ISO 27001 Incident Response

Certified breach management framework

Thorough, specialist QA

Comprehensive automated and manual testing before every release

Automated testing suite

A custom built test suite to ensure testing efficiency across environment

Removing The Friction

What happens when your platform is properly managed.

The best commerce operations don't just keep sites running. They give teams the confidence to move faster, reduce risk and focus on the work that drives growth.

Peace of mind

Your platform is monitored, maintained and supported by specialists who understand Adobe Commerce inside out. Problems are resolved quickly, giving your team confidence that everything is under control.

Confidence to move faster

Proactive patching, structured releases and continuous optimisation allow your team to launch, improve and evolve the platform without fear of breaking what's already working.

Focus on growth

Less time spent firefighting means more time spent on customer experience, roadmap priorities and the initiatives that move the business forward.

Resilience when it matters

From peak trading to unexpected incidents, robust platform management helps maintain performance, stability and customer trust when the pressure is on.

"Before working with GENE, too much of our internal time was being pulled into operational eCommerce issues like releases, incidents, patches, performance concerns. It felt like the platform was constantly demanding attention.

That pressure has disappeared. We've regained confidence in the day-to-day operation of the platform, our teams are no longer firefighting, and we can focus our energy on growth, customer experience and the wider business strategy instead."

Explore our case studies

Why GENE

Reliable platforms create confident businesses.

Always-On Support

Deep Platform Expertise

Seamless Operations

Business First. Technology Second.

Always-On Support

Unlimited support. Unlimited ownership.

Most agencies sell hours. We take responsibility. From incidents and upgrades to optimisation and governance, we manage your platform as though it were our own, giving your team the confidence to focus elsewhere.

Why GENE

Reliable platforms create confident businesses.

Always-On Support

Deep Platform Expertise

Seamless Operations

Business First. Technology Second.

Always-On Support

Unlimited support. Unlimited ownership.

Ready to work differently?

Stop managing tickets. Start growing your business.

Whether you're struggling with reactive support, release anxiety, mounting technical debt or simply a lack of ownership across the platform, GENE provides the structure, expertise and operational oversight to bring stability and confidence back to your eCommerce operation.