ISO 9001 – Quality Management
ISO 9001 is the world’s most recognised standard for quality management systems (QMS). It certifies that GENE operates with a structured, consistent approach to delivering high-quality services, focused on customer satisfaction, operational efficiency, and continuous improvement.
Achieving and maintaining ISO 9001 means we must:
Embed process-driven quality controls - ensuring every engagement follows documented best practices from planning through delivery.
Undergo regular external audits - demonstrating that our systems not only meet ISO requirements but actively evolve over time.
Commit to measurable improvement - continually monitoring performance, learning from feedback, and refining our processes to raise standards year after year.
What this means for our clients:
A proven framework that ensures consistency across projects, teams, and deliverables.
Reduced risk through predictable processes and clear accountability at every stage.
Confidence that your platform will be delivered and supported with excellence as standard.
Built into how we deliver, not bolted on
These standards don’t sit in isolation. They shape how we design, build, support, and evolve commerce platforms every day - from security and performance through to delivery discipline and long-term maintainability.
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