Our Work

Bottle prep & backend: Scaling parenthood at global scale

From sleepless nights to seamless checkout

Projects & Resources:

Turning pain points into progress - explore what we’ve built together.

Express Checkout Overhaul
Bringing speed and simplicity to Tommee Tippee’s mobile checkout journey.
Case Study
Express Checkout Overhaul
Bringing speed and simplicity to Tommee Tippee’s mobile checkout journey.
Case Study
Express Checkout Overhaul
Bringing speed and simplicity to Tommee Tippee’s mobile checkout journey.
Case Study
Express Checkout Overhaul
Bringing speed and simplicity to Tommee Tippee’s mobile checkout journey.
Case Study
Custom Subscription Solution
Helping new parents set-and-forget their essentials through a tailored subscription experience.
Case Study
Custom Subscription Solution
Helping new parents set-and-forget their essentials through a tailored subscription experience.
Case Study
Custom Subscription Solution
Helping new parents set-and-forget their essentials through a tailored subscription experience.
Case Study
Custom Subscription Solution
Helping new parents set-and-forget their essentials through a tailored subscription experience.
Case Study
Custom Bundle Builder
Helping Tommee Tippee support new parents with smarter product recommendations and curated offers.
Case Study
Custom Bundle Builder
Helping Tommee Tippee support new parents with smarter product recommendations and curated offers.
Case Study
Custom Bundle Builder
Helping Tommee Tippee support new parents with smarter product recommendations and curated offers.
Case Study
Custom Bundle Builder
Helping Tommee Tippee support new parents with smarter product recommendations and curated offers.
Case Study
Bespoke Returns Portal
Simplifying customer service with a guided, self-service returns experience.
Case Study
Bespoke Returns Portal
Simplifying customer service with a guided, self-service returns experience.
Case Study
Bespoke Returns Portal
Simplifying customer service with a guided, self-service returns experience.
Case Study
Bespoke Returns Portal
Simplifying customer service with a guided, self-service returns experience.
Case Study
Product Page Experience Optimisation
Designing differentiated PDPs to better support decision-making across Tommee Tippee’s catalogue.
Case Study
Product Page Experience Optimisation
Designing differentiated PDPs to better support decision-making across Tommee Tippee’s catalogue.
Case Study
Product Page Experience Optimisation
Designing differentiated PDPs to better support decision-making across Tommee Tippee’s catalogue.
Case Study
Product Page Experience Optimisation
Designing differentiated PDPs to better support decision-making across Tommee Tippee’s catalogue.
Case Study
Global Multi-Site Support & Innovation
Supporting a complex Adobe Commerce setup across 40+ sites and four international markets.
Case Study
Global Multi-Site Support & Innovation
Supporting a complex Adobe Commerce setup across 40+ sites and four international markets.
Case Study
Global Multi-Site Support & Innovation
Supporting a complex Adobe Commerce setup across 40+ sites and four international markets.
Case Study
Global Multi-Site Support & Innovation
Supporting a complex Adobe Commerce setup across 40+ sites and four international markets.
Case Study
Adyen Integration for Seamless Payments
Expanding payment options and improving reliability through Adyen integration.
Case Study
Adyen Integration for Seamless Payments
Expanding payment options and improving reliability through Adyen integration.
Case Study
Adyen Integration for Seamless Payments
Expanding payment options and improving reliability through Adyen integration.
Case Study
Adyen Integration for Seamless Payments
Expanding payment options and improving reliability through Adyen integration.
Case Study

“The biggest difference with GENE is that they build properly. We stopped fighting the tech and started focusing on growth.”

“The biggest difference with GENE is that they build properly. We stopped fighting the tech and started focusing on growth.”

“The biggest difference with GENE is that they build properly. We stopped fighting the tech and started focusing on growth.”

Tommee Tippee supports parents through the chaos of early childhood - we support Tommee Tippee through the chaos of global commerce.

This is a brand built on empathy, trust, and award-winning product design. But when it came to scaling their D2C operation, the tech stack didn’t match the ambition. Poor integrations, mobile friction, and platform instability were getting in the way.

That’s where we came in.

From a critical rescue project to a global growth partnership, we’ve helped Tommee Tippee evolve into a world-class digital commerce brand, with stable infrastructure, smarter UX, and customer journeys that actually work for exhausted new parents.

Sector

B2C

Home & Kitchen

Platform

Adobe Commerce (multi-site, multi-region)

The Highlights

  • Integrated express checkout for mobile wallet speed

  • Built a flexible subscription engine for repeat essentials

  • Designed a bundle builder to guide new parents by life stage

  • Reimagined product pages to inform and convert

  • Developed a self-service returns portal with Hermes (Evri)

  • Scaled platform across 40+ sites in 4 regions

  • Integrated Adobe Target, Analytics, and broader Adobe Suite

  • Embedded CRO into the global development roadmap

The Impact

Our work with Tommee Tippee laid the foundations for a more scalable, customer-focused D2C business, from checkout innovation to global infrastructure.

By stabilising their core platform, introducing CRO into their roadmap, and delivering features shaped around real parenting journeys, we helped evolve their ecommerce from functional to exceptional.

It’s a partnership we’re proud of and a platform built to grow.

GENE ⬢ GENE ⬢ GENE ⬢ GENE ⬢ GENE ⬢
B2B eCommerce without the roadblocks
Download the eBook