SuperPayments Ecommerce Product Development | Adobe Commerce & Magento Specialists

Scaling Magento support for a fast-growing payment platform.

Super Payments needed a Magento and Adobe Commerce specialist capable of supporting rapid merchant growth, improving onboarding efficiency and strengthening the reliability of its payment extension across a growing eCommerce ecosystem. GENE partnered with Super to provide operational support, integration expertise and scalable Magento-focused enablement.

Payments & Fintech

Adobe Commerce & Magento

Payment Integration Support

Scaling Magento support for a fast-growing payment platform.

Payments & Fintech

Adobe Commerce & Magento

Payment Integration Support

Scaling Magento support for a fast-growing payment platform.

Payments & Fintech

Adobe Commerce & Magento

Payment Integration Support

The Partnership

Building the infrastructure behind merchant growth

With around 40 Magento merchants already using the Super Payments extension, and more than 20 additional onboardings forecast within three months, Super needed a specialist Adobe Commerce partner capable of supporting merchants at scale without slowing adoption.

GENE introduced a structured onboarding, support and extension enhancement model designed around merchant success, platform reliability and operational scalability. Drawing on extensive payment integration experience across PayPal Braintree, Adobe Payment Services, Adyen, Shift4 and Rvvup, we helped create a more scalable support framework for Super’s continued growth.

Partnership Highlights

Supported a growing Magento merchant ecosystem

Introduced structured onboarding and merchant support workflows

Delivered technical audits and extension hardening recommendations

Implemented Freshdesk-based support infrastructure and SLAs

Supported Magento troubleshooting during merchant onboarding

Provided payment integration expertise across Adobe Commerce

Enabled faster onboarding for new Magento merchants

Introduced scalable support and escalation processes

Supported future feature enhancement and integration roadmap planning

The Journey

Projects & Milestones.

Explore our work across the partnership.

Supporting Magento merchants at scale

Super Payments required ongoing technical support across a growing base of Magento merchants. We introduced a structured support model covering issue triage, troubleshooting, escalation workflows and merchant communication, helping reduce friction during both onboarding and live operation.

Magento Merchant Support

Structured SLAs

Technical Troubleshooting

Building a faster onboarding process

As merchant adoption accelerated, onboarding efficiency became critical. We designed onboarding frameworks covering technical documentation, installation guidance, escalation paths and support playbooks to help merchants integrate faster and more consistently.

Faster Merchant Onboarding

Technical Playbooks

Reduced Integration Friction

Hardening the Magento extension

To support long-term scalability, we conducted technical audits focused on code quality, Magento standards compliance, performance characteristics and operational resilience. Findings fed directly into future hardening and enhancement recommendations for the extension roadmap.

Extension Auditing

Improved Reliability

Magento Best Practice

Creating a scalable support infrastructure

We implemented a dedicated Freshdesk support environment including SLAs, ticket workflows, escalation routes and prioritisation processes, creating clearer operational ownership and faster issue resolution across the merchant ecosystem.

Freshdesk Support Setup

Defined Escalation Paths

Faster Purchasing

Supporting future payment innovation

Beyond BAU support, the partnership established a scalable framework for future integration enhancements, merchant-specific requirements and payment feature development across Adobe Commerce and Magento.

Future Feature Roadmap

Integration Enhancements

Adobe Commerce Expertise

The Journey

Projects & Milestones.

Explore our work across the partnership.

Supporting Magento merchants at scale

Magento Merchant Support

Structured SLAs

Technical Troubleshooting

Building a faster onboarding process

Faster Merchant Onboarding

Technical Playbooks

Reduced Integration Friction

Hardening the Magento extension

Extension Auditing

Improved Reliability

Magento Best Practice

Creating a scalable support infrastructure

Freshdesk Support Setup

Defined Escalation Paths

Faster Purchasing

Supporting future payment innovation

Future Feature Roadmap

Integration Enhancements

Adobe Commerce Expertise

Work With Us

Merchant growth depends on seamless integration experiences.

We help payment providers scale Adobe Commerce and Magento support operations through structured onboarding, technical expertise, and platform reliability.

Start the conversation

Work With Us

Merchant growth depends on seamless integration experiences.

We help payment providers scale Adobe Commerce and Magento support operations through structured onboarding, technical expertise, and platform reliability.

Start the conversation

Work With Us

Merchant growth depends on seamless integration experiences.

We help payment providers scale Adobe Commerce and Magento support operations through structured onboarding, technical expertise, and platform reliability.