Unlimited Support That Just Works

Giving the Harts of Stur team peace of mind with always-on support and proactive improvement.

Unlimited Support That Just Works

Giving the Harts of Stur team peace of mind with always-on support and proactive improvement.
Project Type

Ongoing Support & Optimisation

Services

Run

Sector

Home & Kitchen

B2C

Platform

Adobe Commerce

Tech Stack

Jira, Automated Testing, Security Patching

Unlimited Support That Just Works

The Challenge

Like many high-growth retailers, Harts of Stur needed expert support, but not the old-school ‘buy a block of hours’ model. They wanted a partnership, not a ticket system.

Our Approach

We provide Unlimited Support: a flat-fee, always-on model that covers bug fixes, patching, performance checks and small changes. It’s flexible, responsive and built to remove blockers, not just log them.

The Results

- Proactive performance and stability improvements - Consistent release velocity across sprints - Strong working relationship built on trust and results

“GENE gave us stability, speed and a roadmap we could trust. Their support just works, which means we can focus on what matters.”

“GENE gave us stability, speed and a roadmap we could trust. Their support just works, which means we can focus on what matters.”

“GENE gave us stability, speed and a roadmap we could trust. Their support just works, which means we can focus on what matters.”

Unlock the full potential of Adobe's commerce stack.

We’re one of only a handful of agencies worldwide dedicated to Adobe Commerce and Magento Open Source. We’ve delivered solutions for some of the most complex and high-growth businesses on the platform, from subscription pioneers to global B2B rollouts.

GENE ⬢ GENE ⬢ GENE ⬢ GENE ⬢ GENE ⬢
B2B eCommerce without the roadblocks
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