Simplifying the Helium Buying Experience

Introducing a smart calculator to guide helium purchases, reduce confusion, and improve customer satisfaction at checkout.

Our Work

Project Type

Checkout Enhancement

Services

Build, Grow

Sector

Retail & Gifting

B2C

Platform

Adobe Commerce

Tech Stack

Custom Checkout Logic, Basket Rules

The Challenge

Customers were confused about how much helium they needed for their balloon orders, leading to support requests and dissatisfaction.

Our Approach

We created a helium calculator that dynamically calculates and recommends helium quantities based on what's in the basket, integrated into the checkout flow.

The Results

- Reduced cart confusion and support queries - Improved customer satisfaction and trust - Lower rate of return issues related to product performance

Our Clients

© 2025 Gene Commerce Ltd | 20 Middle Street, Brighton, BN1 1AL

© 2025 Gene Commerce Ltd
20 Middle Street, Brighton, BN1 1AL