Simplifying the Helium Buying Experience
Introducing a smart calculator to guide helium purchases, reduce confusion, and improve customer satisfaction at checkout.
Our Work
Project Type
Checkout Enhancement
Services
Build, Grow
Sector
Retail & Gifting
B2C
Platform
Adobe Commerce
Tech Stack
Custom Checkout Logic, Basket Rules
The Challenge
Customers were confused about how much helium they needed for their balloon orders, leading to support requests and dissatisfaction.
Our Approach
We created a helium calculator that dynamically calculates and recommends helium quantities based on what's in the basket, integrated into the checkout flow.
The Results
- Reduced cart confusion and support queries - Improved customer satisfaction and trust - Lower rate of return issues related to product performance
