Making Returns Effortless

Automating the returns process to reduce manual workload, speed up resolution, and improve the customer experience.

Making Returns Effortless

Automating the returns process to reduce manual workload, speed up resolution, and improve the customer experience.

Project Type

Returns Process Optimisation

Services

Build, Run

Sector

Retail & Gifting

B2C

Platform

Adobe Commerce

Tech Stack

Custom automation, 3rd-party returns API

Clients

Making Returns Effortless

The Challenge

Returns were managed manually, draining team resources and leading to delays. Customers had no clear visibility or quick path to initiate returns.

Our Approach

We introduced logic for pre-approved returns with automatic label generation and real-time notifications. The new workflow drastically reduced admin time and created a more polished customer experience.

The Results

- Faster resolution time for standard returns - Fewer support tickets related to order issues - Happier customers, lower overhead

“The biggest difference with GENE is that they build properly. We stopped fighting the tech and started focusing on growth.”

Learn More

Learn More

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