Making Returns Effortless
Automating the returns process to reduce manual workload, speed up resolution, and improve the customer experience.
Our Work
Project Type
Returns Process Optimisation
Services
Build, Run
Sector
Retail & Gifting
B2C
Platform
Adobe Commerce
Tech Stack
Custom automation, 3rd-party returns API
The Challenge
Returns were managed manually, draining team resources and leading to delays. Customers had no clear visibility or quick path to initiate returns.
Our Approach
We introduced logic for pre-approved returns with automatic label generation and real-time notifications. The new workflow drastically reduced admin time and created a more polished customer experience.
The Results
- Faster resolution time for standard returns - Fewer support tickets related to order issues - Happier customers, lower overhead
