Improving AOV with Smart Cross-Sells

Boosting basket value through intelligent product recommendations and context-aware merchandising.

Improving AOV with Smart Cross-Sells

Boosting basket value through intelligent product recommendations and context-aware merchandising.
Project Type

Merchandising Strategy

Services

Grow

Sector

Retail & Gifting

B2C

Platform

Adobe Commerce

Tech Stack

Product Recommendations, Basket Logic

Improving AOV with Smart Cross-Sells

The Challenge

The client wanted to increase average order value by encouraging customers to add complementary products to their baskets.

Our Approach

We introduced smart cross-sell logic and strategically placed product suggestions throughout the browsing and checkout experience.

The Results

- Higher average basket size - Cross-sell items became top-selling SKUs - Increased conversion on related accessories

“The biggest difference with GENE is that they build properly. We stopped fighting the tech and started focusing on growth.”

“The biggest difference with GENE is that they build properly. We stopped fighting the tech and started focusing on growth.”

“The biggest difference with GENE is that they build properly. We stopped fighting the tech and started focusing on growth.”

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B2B eCommerce without the roadblocks
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