Faster Retailer Onboarding at Scale

Giving partners the tools and guidance to get donations live, quickly and securely.

Our Work

Project Type

Partner Enablement

Services

Build, Run

Sector

Charity Tech & Payments

B2C

Platform

Adobe Commerce + Retailer Custom Platforms

Tech Stack

Onboarding Toolkit, Technical Documentation, Support Playbooks

The Challenge

Pennies needed to onboard new retail partners at speed, without overburdening their small internal team or delaying go-lives due to platform complexity.

Our Approach

We created a standardised onboarding process, complete with technical documentation, install guides, templated configs, and playbooks. This let partner agencies and in-house teams move fast, with GENE available to support complex integrations.

The Results

- Reduced onboarding time for new retailers - Improved partner satisfaction and rollout consistency - Scalable framework to support growing adoption

Our Clients

© 2025 Gene Commerce Ltd | 20 Middle Street, Brighton, BN1 1AL

© 2025 Gene Commerce Ltd
20 Middle Street, Brighton, BN1 1AL