Faster Retailer Onboarding at Scale
Giving partners the tools and guidance to get donations live, quickly and securely.
Our Work
Project Type
Partner Enablement
Services
Build, Run
Sector
Charity Tech & Payments
B2C
Platform
Adobe Commerce + Retailer Custom Platforms
Tech Stack
Onboarding Toolkit, Technical Documentation, Support Playbooks
The Challenge
Pennies needed to onboard new retail partners at speed, without overburdening their small internal team or delaying go-lives due to platform complexity.
Our Approach
We created a standardised onboarding process, complete with technical documentation, install guides, templated configs, and playbooks. This let partner agencies and in-house teams move fast, with GENE available to support complex integrations.
The Results
- Reduced onboarding time for new retailers - Improved partner satisfaction and rollout consistency - Scalable framework to support growing adoption
